In our role as the operations and fleet technical advisor we are putting the customer at the heart of the system, while ensuring the operational and maintenance needs are also considered during the design, development and delivery stages of the project.
Ensuring excellent customer service
Excellent customer service is a priority for this project, so it's important that the operator be properly incentivized to deliver good performance. Following research on performance regimes employed by other light-rail systems, our team provided the framework on how the operator will be incentivised. In conjunction with the commercial advisor, they then contributed to the development of a fully-calibrated performance regime.
Contributing to a competitive procurement process
We brought our experience in working with tram suppliers, along with our knowledge of good asset management and public transport operations, to develop scope and performance requirements that create competitive tension among suppliers, provide an operational focus and put the customer at the centre of the light-rail system.
Working within a team of diverse stakeholders
Our strong background in both engineering and operations allows us to credibly represent these aspects of the light-rail system within a diverse project team and to seamlessly interface with other stakeholders, such as urban designers. This will ensure that the system is both technically and operationally efficient, while contributing to a great urban environment and a customer-focused operation.